Shipping Information

We ship all our parcels via Australia Post eParcel, in padded bags, from Sydney, Australia.

The majority of orders will be dispatched from our warehouse within 1 business day of receipt of payment - shipping time is an additional 1-5 business days (in most instances) from dispatch date.

Please note: Orders will be dispatched same day if your order is placed BEFORE 1pm AEST (including AEDT). For orders after 1pm, they will be dispatched the following business day.

**FREE SHIPPING on orders over $150 only applies within Australia.

Shipping Insurance

Peace of mind for a flat fee of $2.95. A recommended option to add at the checkout page. If your goods happen to be lost or damaged in transit with Australia Post, you won't be out of pocket.

If shipping insurance is not added at checkout and your items are either damaged or lost in transit, we are not able cover any damages or losses.

With shipping insurance added however, in the event your package is lost or damaged, we are able to raise a claim with Australia Post and get full cover for the package. This means we are able to re-send your items out once the claim with Australia Post is approved which should be no longer than 3 business days.

How long will my parcel take to arrive?

 

Within Australia -

-NSW: 1-3 business days
-Victoria: 1-3 business days
-QLD: 1-3 business days
-South Australia: 2-4 business days
-Western Australia: 3-5 business days
-Northern Territory and Tasmania: 4-7 business days
-Very remote areas: Please allow 7-10 business days

Rest of the World -

New Zealand:

-Express Shipping (5-8 Business Days)
-Standard Shipping (7-12 Business Days)

USA, Canada & UK: 

-Express Shipping (5-8 Business Days)
-Standard Shipping (9-12 Business Days)

 

Delivery Times

These are estimates only. Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control. We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

All shipping & product prices are in $AUD.

bodytonix Australia ships to Australian, New Zealand, UK & United States addresses only.

Incorrect Address

Due to our commitment to ship items on the same day of purchase (within 1 business day at most), there is a small window from the time of purchase in which you have the opportunity to contact bodytonix at admin@bodytonix.com.au if there is an error in your shipping address. However, due the fast processing times of our online warehouse this is not guaranteed.

Incorrect shipping address information at checkout may result in a return to sender scenario.

Any orders that are returned to us as a result of an incorrect address will incur a $20 'return to sender fee' + the cost of then re-shipping the items back to your correct address.

This will be arranged via email. Once the return to sender fee and cost of shipping is paid, we will re-send the items again to the corrected address, and a new tracking number will be provided.

We do not accept any liability for incorrect addresses, but we will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully before committing to your purchase.

Out Of Stock

There may be rare instances when items purchased are sold out/unavailable on the same day of purchase. If this happens, you will have the option to have the remainder of your order dispatched. Alternatively, you may opt to wait to have all items dispatched at the same time.

A member of our team will be in touch, to either source the missing item from one of our stores or in the event that the item cannot be located or is sold out a refund will be processed on your behalf.

Orders are subject to availability and bodytonix reserves the right to cancel any order, for any reason, including due to unavailability.